Privacy policy

Privacy policy and personal data processing

This privacy policy and processing of personal data regulates the processing and use of personal data and other data of the site of LLP “Esperanza” (hereinafter — the Administrator). The current version of this privacy Policy is constantly available for review and posted on the Internet at: by Submitting personal and other data to the Administrator through the Site, the User confirms his / her consent to the use of such data on the terms set forth in this privacy Policy. If the User does not agree to the terms of this privacy Policy, he must stop using the Site. Unconditional acceptance of this privacy Policy is the beginning of the use of the Site by the User. The current version of the Policy, which is a public document, is developed by the Administrator and is available to any Internet user when clicking on the hypertext link “privacy Policy”.

  1. TERMS

1.1. Website – website located on the Internet at All exclusive rights to the Site and its individual elements (including software, design) belong to the Administrator in full. The transfer of exclusive rights to the User is not the subject of this privacy Policy.

1.2. User — the user of the Site, natural or legal person using the Feedback form on the site.

1.3. Legislation — the current legislation of the Republic of Kazakhstan.

1.4. Personal data — personal data of the User, which the User provides independently when filling out the feedback Form or in the process of using the functionality of the Site.

1.5. Data — other data about the User (not included in the concept of Personal data).

1.6. Feedback form — special fields where the User enters personal information in order to transfer data about the user — the site Administrator.

1.8. Service(s) — services provided by the Administrator on the basis of the agreement.


2.1. The administrator collects and stores only those Personal data that are necessary for the provision of Services by the Administrator and interaction with the User.

2.2 Personal data may be used for the following purposes:

2.2.1 Provision Of Services To The User;

2.2.2 User Identification;

2.2.3 user Interaction;

2.2.4 Sending advertising materials, information and requests to the User;

2.2.5 Conducting statistical and other research;

2.3 the Administrator also processes the following data:

2.3.1 Surname, name and patronymic;

2.3.2 phone Number (including mobile).

2.4 the User is prohibited to specify personal data of third parties on the Website(except for the conditions of representation of the interests of these persons, having documentary evidence of third parties to carry out such actions).


3.1 the Administrator undertakes to use Personal data in accordance with the Law “On personal data” of the Republic of Kazakhstan and internal documents of the Administrator.

3.2 In respect of Personal data and other Data of the User, their confidentiality is maintained, except when these data are publicly available.

3.3 the Administrator has the right to keep an archive copy of Personal data.

3.3.1 the Administrator has the right to store Personal data and Data on servers outside the territory of the Republic of Kazakhstan.

3.4 the Administrator has the right to transfer the user’s Personal data and Data without the user’s consent to the following persons:

3.4.1 to State bodies, including bodies of inquiry and investigation, and local governments on their motivated request;

3.4.2 In other cases directly provided by the current legislation of the Republic of Kazakhstan.

3.5 the Administrator has the right to transfer Personal data and Data to third parties not specified in clause 3.4. this privacy Policy, in the following cases:

3.5.1 the User has expressed his consent to such actions;

3.5.2 the Transfer is necessary within the framework of the User’s use of the Site or provision of Services to the User;

3.6 the Administrator performs automated processing of Personal data and Data.


4.1 the Administrator shall provide adequate protection of Personal and other data in accordance with the Legislation and shall take necessary and sufficient organizational and technical measures to protect Personal data.

4.2 Applicable protection measures, including the protection of Personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as other illegal actions of third parties.


5.1 This privacy Policy and the relationship between the User and the Administrator arising in connection with the application of the privacy Policy shall be subject to the law of the Republic of Kazakhstan.

5.2 If for any reason one or more provisions of the privacy Policy are found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of the privacy Policy.

5.3 the Administrator has the right at any time to change the privacy Policy (in whole or in part) unilaterally without prior agreement with the User. All changes come into force from the moment of its placement on the Site.

5.4 the User undertakes to monitor the changes in the privacy Policy by reading the current version.

5.5 All suggestions or questions regarding this privacy Policy should be communicated by e-mail: or by phone: +7 (727) 299 66 99+7 (775) 299 66 99